IT Support Specialist

Overview of Position:

The IT Support Specialist position is the first line of contact for Layfield’s system users. The IT Support Specialist will deal with the day-to-day operational and helpdesk issues, either resolving directly or following through by escalating to the appropriate resource. The IT Support Specialist will get involved in all aspects of Layfield’s IT which includes all hardware (servers, workstations and laptops), network (LAN, WAN and Internet), Helpdesk (user account creation and user support), data (Backup and Restores) and applications (Windows, Office and the business applications).

Key Accountabilities:

General:

• Adhere to IT policies ensuring data and system security and the proper use of IT equipment and services are maintained.
• Keep abreast of new technologies and services by attending seminars, taking courses, acquiring certifications and corresponding with other industry professionals.
• Participate in IT projects when required.

Helpdesk:

• Respond to all user requests in a timely and professional manner.
• Log user issues into the helpdesk tracking tool; work to resolve the important issues as soon as possible; and call for assistance and/or escalate as required.
• Setup new users with an account, and configure required hardware.
• Provide basic IT infrastructure training to new users.

Hardware:

• Configure, repair and ship workstations and laptops.
• Assist with maintaining inventory records of hardware.
• Support and configure the corporate standard for wireless devices such as iPhones

Networking:

• Assist in installing and programming routers, switches and wireless access points.
• Configure and support networked printers, copiers, and scanners.

Data:

• Assist in the maintaining and monitoring of the daily backups.
• Assist in keeping up-to-date documentation of system configurations.
• Assist in data recoveries as required.
• Record and monitor software licenses for compliance.
• Provide application support to Layfield employees.

Core Competencies:  

• Ability to troubleshoot, analyze and research problems to find effective solutions quickly and logically.
• Ability to explain resolutions and recommendations to all levels of Layfield employees.
• Willing to prioritize work to fit with work load of colleagues and co-workers.
• Is sensitive to the different needs of end-users.
• Ability to understanding new technology and emerging trends, and how it may apply to Layfield.
• Completes tasks in such a manner that it does not require checking from another.
• Ability to multitask and prioritize several requests, occasionally under time pressure situations.
• Excellent written and verbal English communication skills

Minimum Qualifications:

• Ability to work in an environment with frequent interruptions from users requesting service and support.
• Strong knowledge of current Microsoft environments including desktop and server operating systems, remote desktop services and server administration (Active Directory).
• CompTIA A+ or equivalent

Ready to Apply?
If you are interested in this opportunity, please submit your resume to [email protected].